Shipping & Returns

All orders are shipped from our studio in New Zealand


What is Sén Living’s shipping policy?

We offer free shipping to New Zealand and Australia and tracked worldwide shipping. Please refer to shipping options at check-out.

Shipping Options


New Zealand

1-5 WORKING DAYS - Free


Australia

2-7 WORKING DAYS - Free


REST OF THE WORLD

All international orders ship with tracking. Please allow up to 10 working days.


*Shipping transit times may vary, especially during peak shipping season, and cannot be guaranteed.


FAQ

 

Do you ship to countries other than Australia and New Zealand?

We ship worldwide to more than 100 countries with delivery expected within two to ten business days.*


What about taxes, fees and/or duties for international orders?

International orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery. For more information on customs fees and procedures, please contact your local customs office.

What is your returns policy?

Self care products are not available for return unless faulty.

Robes may be returned for a refund or exchange within 5 days of receiving your order.

Return shipping is at the cost of the customer unless faulty. Returned items must be unused with all original packaging and tags attached.

You need a returns authorisation number to submit your return. Please contact studio@sen-living.com with your reason for return and order number.

All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.

For an item to be eligible for a return or exchange:

  • It must be unused, unworn, unwashed, and undamaged.

  • It must have all original tags and packaging included.

*Additionally, we cannot accept returns on robes damaged through normal wear and tear.

Please allow up to 7 working days for your return to be processed once your return has been received. Once your return has been approved you will receive a confirmation email. if your return does not meet our return policy requirements you will be contacted by our customer care team.


What if I receive a damaged or defective item?

If you receive a damaged item, please contact us immediately at studio@sen-living.com. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to initiate the return process for you. If your purchase becomes faulty within 30 days of the purchase date, please contact us for review.

 

A conversation between nature and the nervous system

Aromatherapy has been with us longer than language. Before we named plants, we crushed leaves between our fingers and inhaled.

We breathed in the world and felt something shift - calmer, softer, more alive.

Today, we understand why. Beneath the poetry, there is physiology. This is the beautiful marriage of biology and botany.

Scent travels faster than thought


When you inhale an aroma, tiny molecules rise into the nose and meet the olfactory system - the most ancient part of the brain. Unlike sight or sound, scent doesn’t queue politely for processing. It travels straight to the limbic system, the seat of memory, emotion and instinct.

This is why lavender can quiet a racing mind within moments. Why pine can feel like a walk in fresh mountain air. Why vetiver feels like exhaling.

Inhale, absorb, transform


Aromatherapy works in two beautiful ways:

1. Through breath

Essential oil molecules are so light they’re carried on the air. When you breathe them in, they move from the lungs into the bloodstream, where they circulate and interact with the nervous system. The effects are subtle but powerful — steadier breathing, deeper rest, calmer cortisol responses.

2. Through skin

When applied topically (always diluted), essential oils move through the surface of the skin and into the body. Touch amplifies the effect — warming the oils, increasing circulation, inviting the body to soften.

Nature, in chemical poetry


Every essential oil is a living symphony of plant compounds; linalool in lavender, β-pinene in pine, 1,8-cineole in eucalyptus - each one carrying unique therapeutic qualities.

Together they create synergy, the botanical equivalent of harmony. This is why whole essential oils, not synthetic fragrances, feel alive on the skin and in the lungs. They are complex, intelligent, wild.

A personal practice


Aromatherapy is not prescriptive; it’s intimate. Some people feel energised by citrus and grounded by wood. For others, it’s the opposite. Your body will tell you what it needs, if you give it space to listen.

Rituals that help:

  • A diffuser at dusk signals the body toward rest

  • A bath becomes a sanctuary with four drops of Ethereal Bath & Body Oil

  • A quiet roll of Restore Calm on the wrist can rescue a crowded day

  • A mist of lavender can turn a bedroom into a refuge

Slow extraction. Real purity.


For aromatherapy to work, purity matters. A plant harvested too early loses potency. An oil cut with synthetics loses soul. We choose oils not just for aroma, but for integrity - grown in clean soil, extracted slowly, with respect for land and hands.

Because nature knows what she is doing.
Our role is to preserve her wisdom.

The quiet science of feeling good


Aromatherapy has been shown to reduce nervous system overactivation, improve sleep quality and emotional balance, ease muscle tension and anxiety and invite presence, focus and joy back into daily life.

The science is still expanding, but anyone who has ever paused to inhale something beautiful already knows: this is less about trends, and more about remembering something timeless.