Shipping & Returns

All orders are shipped from our studio in New Zealand


What is Sén Living’s shipping policy?

We offer worldwide shipping. Please refer to shipping options at check-out.

Shipping Options


New Zealand

1-5 WORKING DAYS

Tracked & Courier Options


Australia

2-7 WORKING DAYS

Tracked & Courier Options


REST OF THE WORLD

All international orders ship via NZPost Courier with tracking. Please allow up to 10 working days.


*Shipping transit times may vary, especially during peak shipping season, and cannot be guaranteed.


FAQ

 

Do you ship to countries other than Australia and New Zealand?

We ship worldwide to more than 100 countries with delivery expected within two to ten business days.*


What about taxes, fees and/or duties for international orders?

International orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery. For more information on customs fees and procedures, please contact your local customs office.

What is your returns policy?

Self care products are not available for return unless faulty.

Robes may be returned for a refund or exchange within 5 days of receiving your order.

Return shipping is at the cost of the customer unless faulty. Returned items must be unused with all original packaging and tags attached.

You need a returns authorisation number to submit your return. Please contact studio@sen-living.com with your reason for return and order number.

All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.

For an item to be eligible for a return or exchange:

  • It must be unused, unworn, unwashed, and undamaged.

  • It must have all original tags and packaging included.

*Additionally, we cannot accept returns on robes damaged through normal wear and tear.

Please allow up to 7 working days for your return to be processed once your return has been received. Once your return has been approved you will receive a confirmation email. if your return does not meet our return policy requirements you will be contacted by our customer care team.


What if I receive a damaged or defective item?

If you receive a damaged item, please contact us immediately at studio@sen-living.com. In the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to initiate the return process for you. If your purchase becomes faulty within 30 days of the purchase date, please contact us for review.