Refund policy

Loungewear may be returned for a refund or exchange within 5 days of receiving your order.

Self care products are not available for return unless faulty.

Return shipping is at the cost of the customer unless faulty. Returned items must be unused with all original packaging and tags attached.

You need a returns authorisation number to submit your return. Please contact studio@sen-living.com with your reason for return and order number.

All items are quality controlled and checked for any faults before they are dispatched to customers. Returns that are damaged, show signs of wear or do not have their original tags attached may not be accepted and may be sent back to the customer.

For an item to be eligible for a return or exchange:

• It must be unused, unworn, unwashed, and undamaged.

• It must have all original tags and packaging included.

*Additionally, we cannot accept returns on robes damaged through normal wear and tear.

Please allow up to 7 working days for your return to be processed once your return has been received. Once your return has been approved you will receive a confirmation email. if your return does not meet our return policy requirements you will be contacted by our customer care team.